Last Updated: November 13, 2026

Welcome to Phoenix Realty Services . We operate the website phoenixrealtyservices.in (the “Service”) and are registered under the Real Estate Regulatory Authority (RERA), Assam (RERA Registration No: Assam-Rera-2017-278-22, verifiable at www.rera.assam.gov.in).

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

1. Information We Collect

When you browse our website, register an account, submit an inquiry, or interact with our real estate listings, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and postal address when you fill out inquiry forms, schedule property visits, or register an account on our website.
• Account & Profile Information: Username, password, saved property searches, favourite listings, and agent/agency profile details (via our user registration and login portal).
• Property & Transaction Details: Information related to properties you list, inquire about, or purchase/book through our platform, including billing details if paid listing packages or services are utilized via WooCommerce.
• Technical & Usage Data: IP address, browser type, device information, pages visited, property views, and referral URLs collected automatically through our website analytics and caching systems.

2. How We Use Your Information

We use the collected information for the following purposes:

• Real Estate Services & Lead Management: To respond to your property inquiries, schedule site visits, connect you with relevant property owners or agents, and manage client relationships through our internal Customer Relationship Management (CRM) system.
• Account Management: To create and manage your user or agent account, allowing you to save listings, manage property submissions, and track inquiries.
• Website Analytics & Optimization: To analyze visitor interactions, track popular property listings (via Favethemes Insights), and improve website speed, performance, and user experience.
• Communication: To send you property alerts, updates regarding your inquiries, service notifications, or promotional communications (which you may opt out of at any time).
• Legal & Regulatory Compliance: To comply with RERA guidelines, tax laws, and other legal obligations in India.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential & Functional Cookies: Used to keep you logged in, remember your saved property preferences, and ensure smooth navigation.
• Performance & Caching Cookies: Used by tools such as LiteSpeed Cache to deliver faster page load times.
• Analytics Cookies: Used by our built-in insights tools to understand which property listings receive the most traffic and engagement.

You can choose to disable cookies through your browser settings; however, doing so may limit certain features of the website, such as logging into your account or saving favorite properties.

4. Third-Party Services and Data Sharing

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers strictly for operating our website and services:

• Property & MLS Data Feeds: Our website integrates dynamic property data feeds (such as MLS On The Fly / RealtyFeed) to display accurate real estate listings.
• Hosting & Security Providers: Our website is hosted on secure servers (Hostinger) that process technical data to keep the platform online and protected against cyber threats.
• Payment Gateways (if applicable): If you purchase any paid services or packages through our website, payments are processed securely via third-party payment gateways. We do not store your credit/debit card details on our servers.
• Legal Authorities: We may disclose information if required by law, court order, or government/RERA authorities.

5. Data Storage and Security

We implement appropriate technical and organizational security measures—including SSL encryption, secure server environments, and restricted CRM access—to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights Under Indian Law (DPDP Act)

As a user, you have the right to:

• Access & Review: Request details of the personal data we hold about you.
• Correction & Updating: Request correction of inaccurate or incomplete personal information.
• Deletion / Erasure: Request the deletion of your user account and personal data, subject to legal or regulatory retention requirements.
• Withdraw Consent: Opt out of marketing communications or withdraw consent for data processing at any time by contacting us.

7. Third-Party Links

Our website may contain links to external websites (such as government RERA portals, map services, or social media platforms). We are not responsible for the privacy practices or content of those external sites.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

9. Contact Us & Grievance 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Legal Entity: Phoenix Realty Services
• RERA Registration No: Assam-Rera-2017-278-22 (www.rera.assam.gov.in)
• Address: Solapara Rd, Paltan Bazaar, Guwahati, Assam 781007
• Phone: +91 84484 40130
• Email: info@phoenixrealtyservices.in